Player Terms of Service
For individual players. Effective July 22, 2026.
These Player Terms ("Terms") are a binding agreement between Blue Sargo Ventures, LLC, a Massachusetts limited liability company ("PicklPass", "we", "us"), and you, the individual using PicklPass as a player ("you"). If your club or facility uses PicklPass to run leagues or sessions, your use of the player-facing features (player portal, shared standings and schedules, invitations, QR claim, score submission) is governed by these Terms. Clubs and operators use the separate Club Terms of Service.
1. Your Account
You must be at least 13 years old. If you are between 13 and 18 (or the age of majority where you live), you may only use PicklPass with the involvement of a parent or legal guardian. Keep your credentials secure. You are responsible for activity under your account.
2. Relationship with Your Club
Your club or facility is the primary operator of your pickleball experience; PicklPass provides the software platform. Your club decides which leagues you join, your standing, and whether you remain on its roster. Disputes about play, fees, or standings are between you and your club.
3. Acceptable Use
Do not misuse the Service, including by submitting false scores, impersonating others, harassing players, scraping the Service, or attempting to gain unauthorized access to accounts or systems.
4. DUPR
DUPR is a trademark of DUPR, Inc. PicklPass is an official DUPR integration partner. Your agreement is with PicklPass, not with DUPR, and DUPR is not responsible for PicklPass products or services. DUPR ratings and reliability values are provided by DUPR and displayed for convenience; DUPR's own terms govern your DUPR account and rating.
5. Score Submission Integrity
Scores you submit are subject to admin review and may be corrected or cleared by your club. Repeated submission of false or manipulated scores may result in removal from your club's roster and, at PicklPass's discretion, suspension of your account.
6. Communications and SMS Program
By using the Service you may receive transactional emails from PicklPass (invites, password resets, reminders) and communications from your club. SMS participation is optional. If you separately check the SMS consent box when adding or changing your mobile number, you agree to receive recurring automated account and league text messages from PicklPass, including verification codes, registration and payment reminders, score and schedule updates, substitute requests, and similar service notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help, or contact support@picklpass.com. Consent is not a condition of using PicklPass or making a purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile information and SMS consent records.
7. Your Content
If you submit content (scores, notes, nickname, profile photo), you grant PicklPass and your club a non-exclusive, worldwide license to host, display, and process it to operate the Service. You represent you have the rights to submit it.
8. Termination
You may stop using the Service at any time. Your club may remove you from its roster. PicklPass may suspend or terminate your access for violation of these Terms. Sections that by their nature should survive (including Sections 9–13) will survive termination.
9. Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not warrant the accuracy of ratings, standings, schedules, or third-party data.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICKLPASS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. PICKLPASS'S TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNTS YOU PAID PICKLPASS (NOT YOUR CLUB) IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
11. Binding Individual Arbitration; Class-Action Waiver
Read this section carefully. It affects your legal rights.
Agreement to arbitrate. You and PicklPass agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a "Dispute") will be resolved exclusively by final and binding individual arbitration, and not in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Rules and forum. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The seat and place of arbitration is Boston, Massachusetts, and Massachusetts law governs the substance of the Dispute. If the AAA is unavailable, the parties will agree to a substitute administrator or a court will appoint one.
Small-claims carve-out. Either party may bring an individual action in small-claims court in the county of your residence or in Suffolk County, Massachusetts, so long as it stays in that court and on an individual basis.
Injunctive relief carve-out. Either party may seek injunctive or other equitable relief in court for infringement or misuse of intellectual property.
Class-action waiver. You and PicklPass agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or representative proceeding. An arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
30-day opt-out. You may opt out of this arbitration agreement by sending an email to legal@picklpass.com from the email address on your account within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your full name. Opting out will not affect any other part of these Terms.
Coordinated or mass filings (batching). If 25 or more similar arbitration demands are filed by or with the assistance of the same law firm or coordinated group within a 60-day period, the parties agree that these will be administered in sequential batches of up to 50 demands each. Only the initial batch of 50 will proceed to arbitration at first; the parties will use good-faith efforts (including mediation and a bellwether process) to resolve the remaining demands based on the outcomes and information from the initial batch, and PicklPass's obligation to pay AAA filing and administrative fees for later batches is suspended until the prior batch is complete. Any statute of limitations is tolled while a batch is pending. This batching procedure is a material part of the arbitration agreement.
Severability. If the class-action waiver is found unenforceable as to any Dispute, then this Section 11 will not apply to that Dispute, which will proceed in court under Section 12; the remainder of these Terms remains in effect. If any other part of Section 11 is unenforceable, it will be severed and the rest of Section 11 will remain in effect.
12. Governing Law and Fallback Venue
These Terms are governed by the laws of the Commonwealth of Massachusetts. If a Dispute is not required to proceed in arbitration or small-claims court, the exclusive venue is the state or federal courts located in Suffolk County, Massachusetts, and each party consents to personal jurisdiction there and waives any right to a jury trial.
13. Changes to These Terms
We may update these Terms. Material changes will be posted here with a new effective date and, where reasonably practical, communicated by email or in the Service. Changes to Section 11 (arbitration and class-action waiver) apply prospectively only and you may reject them by sending an "Arbitration Opt-Out" email within 30 days of the change; continued use after that period constitutes acceptance.
14. Contact
Blue Sargo Ventures, LLC. Massachusetts. Mailing address available on request.
Legal: legal@picklpass.com · Support: support@picklpass.com · Privacy: privacy@picklpass.com